1.    We will give you a copy of our customer charter if it is requested.

2.    We will work to set procedures to meet the commitments we have stated in our customer charter.

3.    We will let you know who to contact and assist you with any questions you may have.

4.    We will ensure that any relevant information is given to you if a contract is required and will seek to ensure that you appoint your own professional legal advisor to represent your interests.

5.    We will co-operate with appropriately qualified professional advisors appointed by you throughout the building process.

6.    We will give you health and safety advice to reduce, as far as possible, the risk of danger on the construction site.

7.    We will give you reliable information about NHBC’s Buildmark cover and any other guarantees and warranties from which you may benefit.

8.    We will clearly inform you of our payment terms and conditions.

9.    We will provide details of the services we offer after completion.

10.   We aim for your project to run smoothly, however should there be any disputes we will endeavour to resolve them in a co-operative, professional manner.

Our customer charter commitments do not affect your statutory rights.

For details of information and service provided by the charter click here.